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cobb View Drop Down
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Points: 1149 		Direct Link To This Post Topic: Warning - recordshop.net
    Posted: October 14 2005 at 10:41
Originally posted by Logos Logos wrote:

Well I order a lot of CDs from CDON.com which is a Swedish online store , and they always answer personally. I think it's just a basic part of customer service. And yes, those people are there solely for writing e-mails. . With smaller companies it might be a problem though, for example if there are only one or two people taking care of everything.


Makes sense to me. Especially in a small company- you want your customers to return
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Points: 2383 		Direct Link To This Post Posted: October 14 2005 at 10:28
Well I order a lot of CDs from CDON.com which is a Swedish online store , and they always answer personally. I think it's just a basic part of customer service. And yes, those people are there solely for writing e-mails. . With smaller companies it might be a problem though, for example if there are only one or two people taking care of everything.

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MikeEnRegalia View Drop Down
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Points: 21206 		Direct Link To This Post Posted: October 14 2005 at 09:53

^ no ... in my business it's very important to maintain personal contact (email, telephone, meetings) with the customers. But it's different from CDs.

Imagine you're one of these merchants and you're shipping 2 CDs to 1000 customers each day. Now, if 5% of these shippments are delayed for some reasons and you have to answer the customers' emails, you'll have to write 50 emails each day. Sounds easy ... but you'll see that it takes you about 5 minutes to write one of these emails, because you'll have to check the details, talk to the supplier, see if the money has already been paid etc.. So you'll spend about 250 minutes each day writing emails ... more than 4 hours.

They'd have to hire people solely for writing emails ...

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cobb View Drop Down
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Points: 1149 		Direct Link To This Post Posted: October 14 2005 at 09:45
Originally posted by MikeEnRegalia MikeEnRegalia wrote:

I'm a software developer and know a thing or two about internet shops. Trust me: For low-price narrow-margin commodities like music CDs it is not possible to engage in manual communication with customers over something like delivery delays. If the merchant did this, he would not make profits - he would have to increase the price for the CDs (so people wouldn't buy them anymore).

Have fun with the albums!

 



Oh my, Mike- I hope as a software developer you dont refrain from manual communication with your customers
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Points: 21206 		Direct Link To This Post Posted: October 14 2005 at 08:07

You won't find many international CD shops that are both cheap and customer friendly (in the sense of personal email communication). If you find one ... please tell me about it!

BTW: I really recommend Caiman ... check them out (they run shops with Ebay and the Amazon marketplace).
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chopper View Drop Down
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Points: 20030 		Direct Link To This Post Posted: October 14 2005 at 07:56
Originally posted by MikeEnRegalia MikeEnRegalia wrote:

I'm a software developer and know a thing or two about internet shops. Trust me: For low-price narrow-margin commodities like music CDs it is not possible to engage in manual communication with customers over something like delivery delays. If the merchant did this, he would not make profits - he would have to increase the price for the CDs (so people wouldn't buy them anymore).

Have fun with the albums!

If you don't look after your customers though, they will go elsewhere (like me).
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Points: 208 		Direct Link To This Post Posted: October 13 2005 at 10:18
I agree as well, SYN-PHONIC has excellent customer service.
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Points: 20251 		Direct Link To This Post Posted: October 13 2005 at 09:37
Originally posted by chopper chopper wrote:

Originally posted by MikeEnRegalia MikeEnRegalia wrote:

^ I know how you feel ... I can just say that from my experience such delays are common and don't mean that your money is lost.

BTW: I'm currently trying to buy Shpongle CDs and two merchants have offered those, accepted my money and then refunded me within two weeks, stating that their suppliers failed to get them those CDs. The waiting sucks ...


Yeah, that's the problem. Every day I come home from work thinking "maybe my CDs have arrived", and there's nothing.
I must admit I haven't ordered that many CDs over the Net, so maybe I was spoiled by my last order from [email protected] - my Glass Hammer CD arrived in a few days, nicely packaged with a hand written note from Will. That's what I call service.

 

 

 

http://synphonic.8m.com/index.htm

No such problems with Greg Walker!

I am a good customer and I even get the Cds before I paid him and we are 5000 miles apart! And I get them within the week if I order on Monday!

But I am a good customer that he can trust!
let's just stay above the moral melee
prefer the sink to the gutter
keep our sand-castle virtues
content to be a doer
as well as a thinker,
prefer lifting our pen
rather than un-sheath our sword
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Points: 21206 		Direct Link To This Post Posted: October 13 2005 at 09:33

I'm a software developer and know a thing or two about internet shops. Trust me: For low-price narrow-margin commodities like music CDs it is not possible to engage in manual communication with customers over something like delivery delays. If the merchant did this, he would not make profits - he would have to increase the price for the CDs (so people wouldn't buy them anymore).

Have fun with the albums!

 
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chopper View Drop Down
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Points: 20030 		Direct Link To This Post Posted: October 13 2005 at 09:27

Oh me of little faith, the CDs have arrived! Well done to those of you who said they would.

It looks like the reason for the delay is that they have come from Germany when Amazon said they would be a UK delivery. I can live with the disappointment of them being late, but why couldn't the supplier have sent me an e-mail saying "sorry your goods are late, but we've had to get them from Germany"? My anger with them stems largely from the fact that they take so long to reply to my e-mails.

Anyway, tomorrow is officially declared Renaissance day!
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Points: 463 		Direct Link To This Post Posted: October 12 2005 at 14:07

Hi Chopper, don´t worry you´ll receive the cds sooner or later. Don´t forget that we´re all at the mercy of the postal services

By myself I can only recommend SYN-PHONIC for their reliable, not-so-expensive and specially FAST service:

I got today 2 CDs that have ordered last Saturday!! Hard to believe, right? less than 3 business days from USA to Portugal!!!!

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Points: 20030 		Direct Link To This Post Posted: October 12 2005 at 13:41
They've just e-mailed me to say "a replacement shiping has been send out at the 11th of October and should get to you soon now."
Strange, as I wasn't aware one had been sent in the first place. I'm not holding my breath but hopefully I'll be able to sample the joys of Renaissance soon.
Thanks to you all for your comments.
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Points: 471 		Direct Link To This Post Posted: October 11 2005 at 18:42

I hope it works out for you, Chopper.

So far I have only ordered CD's from CDON.COM which is a Swedish net-store. The bill is sent along with the CD´s, which is ideal, really. Sooner or later, though, I will have to start ordering CD's from various companies with my VISA, seeing as the albums that I keep adding to my wishlist are increasingly rare...
I was made to love magic
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Points: 4828 		Direct Link To This Post Posted: October 11 2005 at 15:56
^^ Just wait, and when your CD's have arrived, inform them via phone or a paper letter, that you concidered their lack of responses to your emails unkind, and you will change your CD-dealer. Don't order from there anymore. If the CD's don't arrive in, say about four to six weeks, start taking further actions. Can anybody suggests, what persons living in UK can do, if they should be mistrated by a legimate company in such case? I still believe this won't be neccesary! They'll arrive, but late...

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Points: 21206 		Direct Link To This Post Posted: October 11 2005 at 15:56
I can only recommend Caiman ... one click order, CD is in the mailbox 7-10 days later.
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Points: 20030 		Direct Link To This Post Posted: October 11 2005 at 15:47
Originally posted by MikeEnRegalia MikeEnRegalia wrote:

^ I know how you feel ... I can just say that from my experience such delays are common and don't mean that your money is lost.

BTW: I'm currently trying to buy Shpongle CDs and two merchants have offered those, accepted my money and then refunded me within two weeks, stating that their suppliers failed to get them those CDs. The waiting sucks ...


Yeah, that's the problem. Every day I come home from work thinking "maybe my CDs have arrived", and there's nothing.
I must admit I haven't ordered that many CDs over the Net, so maybe I was spoiled by my last order from [email protected] - my Glass Hammer CD arrived in a few days, nicely packaged with a hand written note from Will. That's what I call service.
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Points: 21206 		Direct Link To This Post Posted: October 11 2005 at 15:40

^ I know how you feel ... I can just say that from my experience such delays are common and don't mean that your money is lost.

BTW: I'm currently trying to buy Shpongle CDs and two merchants have offered those, accepted my money and then refunded me within two weeks, stating that their suppliers failed to get them those CDs. The waiting sucks ...
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chopper View Drop Down
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Points: 20030 		Direct Link To This Post Posted: October 11 2005 at 15:37
Originally posted by MikeEnRegalia MikeEnRegalia wrote:

^ they are busy. Replying to emails takes time and reduces the profit ... those stores can't afford to engage in email communication about 2 CDs.

I made approximately 150 online orders for CDs so far ... and they all went well. Some (about 5%) couldn't send the CD for some reason (out of stock mostly), but I always got my money back.


Being busy is not much of an excuse Mike. When they have accepted my order and taken the money, they should at least spend a couple of minutes to tell me when (or if) I'm going to receive them. It's basic customer service. If they can't supply the CDs they should just tell me (and stop advertising them on Amazon).
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Points: 1777 		Direct Link To This Post Posted: October 11 2005 at 15:23
The other sh*tty thing they have done is take money out of your account well before shipping your CD's, which I feel is very unprofessional.
Thanks for that info. one to avoid I feel.
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Points: 21206 		Direct Link To This Post Posted: October 11 2005 at 15:21

^ they are busy. Replying to emails takes time and reduces the profit ... those stores can't afford to engage in email communication about 2 CDs.

I made approximately 150 online orders for CDs so far ... and they all went well. Some (about 5%) couldn't send the CD for some reason (out of stock mostly), but I always got my money back.
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