Warning - recordshop.net
Printed From: Progarchives.com
Category: Progressive Music Lounges
Forum Name: Prog Bands, Artists and Genres Appreciation
Forum Description: Discuss specific prog bands and their members or a specific sub-genre
URL: http://www.progarchives.com/forum/forum_posts.asp?TID=12926
Printed Date: December 01 2024 at 22:55
Software Version: Web Wiz Forums 11.01 - http://www.webwizforums.com
Topic: Warning - recordshop.net
Posted By: chopper
Subject: Warning - recordshop.net
Date Posted: October 11 2005 at 14:28
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A warning to anyone thinking of ordering CDs from this website, either directly or through Amazon. I ordered 2 Renaissance CDs from them over 2 weeks ago with 3-7 days quoted for delivery. I have not received the CDs and, despite me sending them a number of e-mails querying the order, I have had just one reply saying I would receive a notice about the order on Monday (i.e. yesterday), but I didn't receive the notice. The only thing they've done so far is charge my credit card for the CDs! This may be an isolated incident but just beware. They are also known as plattenladen.com. |
Replies:
Posted By: MikeEnRegalia
Date Posted: October 11 2005 at 14:35
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You should wait a little while longer ... the 3-7 days are normally business days. ------------- https://awesomeprog.com/users/Mike" rel="nofollow">Recently listened to: 
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Posted By: chopper
Date Posted: October 11 2005 at 15:16
You're right, but it's been 12 business days so far. What really annoys me is that they don't reply to my e-mails. |
MikeEnRegalia wrote:Posted By: MikeEnRegalia
Date Posted: October 11 2005 at 15:21
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^ they are busy. Replying to emails takes time and reduces the profit ... those stores can't afford to engage in email communication about 2 CDs. I made approximately 150 online orders for CDs so far ... and they all went well. Some (about 5%) couldn't send the CD for some reason (out of stock mostly), but I always got my money back. ------------- https://awesomeprog.com/users/Mike" rel="nofollow">Recently listened to:
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Posted By: krusty
Date Posted: October 11 2005 at 15:23
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The other sh*tty thing they have done is take money out of your account
well before shipping your CD's, which I feel is very unprofessional. Thanks for that info. one to avoid I feel. ------------- http://www.humanism.org.uk/site/cms/contentChapterView.asp?chapter=309" rel="nofollow - Humanism |
Posted By: chopper
Date Posted: October 11 2005 at 15:37
Being busy is not much of an excuse Mike. When they have accepted my order and taken the money, they should at least spend a couple of minutes to tell me when (or if) I'm going to receive them. It's basic customer service. If they can't supply the CDs they should just tell me (and stop advertising them on Amazon). |
Posted By: MikeEnRegalia
Date Posted: October 11 2005 at 15:40
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^ I know how you feel ... I can just say that from my experience such delays are common and don't mean that your money is lost. BTW: I'm currently trying to buy Shpongle CDs and two merchants have offered those, accepted my money and then refunded me within two weeks, stating that their suppliers failed to get them those CDs. The waiting sucks ... ------------- https://awesomeprog.com/users/Mike" rel="nofollow">Recently listened to:
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Posted By: chopper
Date Posted: October 11 2005 at 15:47
Yeah, that's the problem. Every day I come home from work thinking "maybe my CDs have arrived", and there's nothing. I must admit I haven't ordered that many CDs over the Net, so maybe I was spoiled by my last order from [email protected] - my Glass Hammer CD arrived in a few days, nicely packaged with a hand written note from Will. That's what I call service. |
Posted By: MikeEnRegalia
Date Posted: October 11 2005 at 15:56
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I can only recommend Caiman ... one click order, CD is in the mailbox 7-10 days later. ------------- https://awesomeprog.com/users/Mike" rel="nofollow">Recently listened to:
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Posted By: Eetu Pellonpaa
Date Posted: October 11 2005 at 15:56
^^ Just wait, and when your CD's have arrived, inform them via phone or a paper letter, that you concidered their lack of responses to your emails unkind, and you will change your CD-dealer. Don't order from there anymore. If the CD's don't arrive in, say about four to six weeks, start taking further actions. Can anybody suggests, what persons living in UK can do, if they should be mistrated by a legimate company in such case? I still believe this won't be neccesary! They'll arrive, but late... 
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Posted By: Fritha
Date Posted: October 11 2005 at 18:42
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I hope it works out for you, Chopper. So far I have only ordered CD's from CDON.COM which is a Swedish net-store. The bill is sent along with the CDŽs, which is ideal, really. Sooner or later, though, I will have to start ordering CD's from various companies with my VISA, seeing as the albums that I keep adding to my wishlist are increasingly rare... ------------- I was made to love magic |
Posted By: chopper
Date Posted: October 12 2005 at 13:41
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They've just e-mailed me to say "a replacement shiping has been send out at the 11th
of October and should get to you soon now." Strange, as I wasn't aware one had been sent in the first place. I'm not holding my breath but hopefully I'll be able to sample the joys of Renaissance soon. Thanks to you all for your comments. |
Posted By: elpprogster
Date Posted: October 12 2005 at 14:07
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Hi Chopper, donŽt worry youŽll receive the cds sooner or later. DonŽt forget that weŽre all at the mercy of the postal services By myself I can only recommend SYN-PHONIC for their reliable, not-so-expensive and specially FAST service: I got today 2 CDs that have ordered last Saturday!! Hard to believe, right? less than 3 business days from USA to Portugal!!!! |
Posted By: chopper
Date Posted: October 13 2005 at 09:27
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Oh me of little faith, the CDs have arrived! Well done to those of you who said they would. It looks like the reason for the delay is that they have come from Germany when Amazon said they would be a UK delivery. I can live with the disappointment of them being late, but why couldn't the supplier have sent me an e-mail saying "sorry your goods are late, but we've had to get them from Germany"? My anger with them stems largely from the fact that they take so long to reply to my e-mails. Anyway, tomorrow is officially declared Renaissance day! |
Posted By: MikeEnRegalia
Date Posted: October 13 2005 at 09:33
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I'm a software developer and know a thing or two about internet shops. Trust me: For low-price narrow-margin commodities like music CDs it is not possible to engage in manual communication with customers over something like delivery delays. If the merchant did this, he would not make profits - he would have to increase the price for the CDs (so people wouldn't buy them anymore). Have fun with the albums!
------------- https://awesomeprog.com/users/Mike" rel="nofollow">Recently listened to:
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Posted By: Sean Trane
Date Posted: October 13 2005 at 09:37
http://synphonic.8m.com/index.htm - http://synphonic.8m.com/index.htm No such problems with Greg Walker! I am a good customer and I even get the Cds before I paid him and we are 5000 miles apart! And I get them within the week if I order on Monday! But I am a good customer that he can trust! ------------- let's just stay above the moral melee prefer the sink to the gutter keep our sand-castle virtues content to be a doer as well as a thinker, prefer lifting our pen rather than un-sheath our sword |
Posted By: cmidkiff
Date Posted: October 13 2005 at 10:18
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I agree as well, SYN-PHONIC has excellent customer service. ------------- cmidkiff |
Posted By: chopper
Date Posted: October 14 2005 at 07:56
If you don't look after your customers though, they will go elsewhere (like me). |
Posted By: MikeEnRegalia
Date Posted: October 14 2005 at 08:07
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You won't find many international CD shops that are both cheap and customer friendly (in the sense of personal email communication). If you find one ... please tell me about it! BTW: I really recommend Caiman ... check them out (they run shops with Ebay and the Amazon marketplace). ------------- https://awesomeprog.com/users/Mike" rel="nofollow">Recently listened to:
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Posted By: cobb
Date Posted: October 14 2005 at 09:45
Oh my, Mike- I hope as a software developer you dont refrain from manual communication with your customers  |
Posted By: MikeEnRegalia
Date Posted: October 14 2005 at 09:53
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^ no ... in my business it's very important to maintain personal contact (email, telephone, meetings) with the customers. But it's different from CDs. Imagine you're one of these merchants and you're shipping 2 CDs to 1000 customers each day. Now, if 5% of these shippments are delayed for some reasons and you have to answer the customers' emails, you'll have to write 50 emails each day. Sounds easy ... but you'll see that it takes you about 5 minutes to write one of these emails, because you'll have to check the details, talk to the supplier, see if the money has already been paid etc.. So you'll spend about 250 minutes each day writing emails ... more than 4 hours. They'd have to hire people solely for writing emails ... ------------- https://awesomeprog.com/users/Mike" rel="nofollow">Recently listened to:
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Posted By: Logos
Date Posted: October 14 2005 at 10:28
Well I order a lot of CDs from CDON.com which is a Swedish online store , and they always answer personally. I think it's just a basic part of customer service. And yes, those people are there solely for writing e-mails.  . With smaller companies it might be a problem though, for example if there are only one or two people taking care of everything.
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Posted By: cobb
Date Posted: October 14 2005 at 10:41
Makes sense to me. Especially in a small company- you want your customers to return |