Internet advice needed!

Good luck!

Blacksword wrote: Cheers, and thanks again for everyones help. If past experience is anything to go by, there is probably considerably more expertise on this forum than there is throughout the entire BT organisation.

What modem/router are you using? for example i have broadband at home. I checked the ISP for line quality issues. YT dropping out and crap buffering. Anyway I went to my Asus router settings ( cos we mostly use wireless verus LAN) and all the default settings had " Internet Browsing" as third priority, not High Priority. So I made a few changes/applied them. My download speed went from 100KBS to 650 kb/s- 1Meg. My YT functionality is 20 times better. My speed test/Ping test went from grade F ( Poor) to B+. So just saying if you have a router this may be your problem

Log into your router through it's IP address. The password is your user password. Check it's settings.  

I do that all the time on my router. 

^ Cool lets see if that helps

Blacksword wrote: Checked my settings and they're fine. However, I have just spoken to BT and described the problem. They say that my router, although not faulty is sub-standard due to it's age. They've given me a number to call, to get a new one free of charge, and apparently a discount on my bill!

Edited by Snow Dog - August 22 2010 at 15:14

Blacksword wrote: Chris S wrote: What modem/router are you using? for example i have broadband at home. I checked the ISP for line quality issues. YT dropping out and crap buffering. Anyway I went to my Asus router settings ( cos we mostly use wireless verus LAN) and all the default settings had " Internet Browsing" as third priority, not High Priority. So I made a few changes/applied them. My download speed went from 100KBS to 650 kb/s- 1Meg. My YT functionality is 20 times better. My speed test/Ping test went from grade F ( Poor) to B+. So just saying if you have a router this may be your problem This sounds interesting. I have a BT voyager, if that means anything. I've just gone into my 'Router Manager' and the sort of settings you're describing are either not visible in any of the menus or are inaccessible to the user.

BT think they can get away with anything in their ads. They're living in the past, and need to be reminded they no longer have the monopoly they once enjoyed.

Snow Dog wrote: Blacksword wrote: BT think they can get away with anything in their ads. They're living in the past, and need to be reminded they no longer have the monopoly they once enjoyed. Do you have your new router yet?

It's supposed to arrive today. I gave them instructions to leave it with a neighbour as I'll be at work when it arrives, although I expect it will end up at the post office, and I'll have to collect it tomorrow.

The new hub arrived yesterday. I've installed it and it works. I'm pleased to say I remained connected to the internet for the whole evening, and was able to watch endless Iplayer/Youtube clips with NO buffering. There has also been a slight increase in speed when loading a page, but my main gripe had been the loss of connection and the inability to play clips. So, I'm a happy man!

They also sent me an 'Accelerator' which I have to install into my phone socket in the wall. I've yet to do this. I'll do it at the weekend, and do a test to see if my actual download speed increases significantly.

Three cheers and many beers for the progarchives IT helpdesk!

Edited by Blacksword - August 26 2010 at 02:41