My ISP: Talking nonsense??

For the last two weeks or so my internet has intermittently been performing very slow. An online download speed check indicated a DL speed of 0.05 MB/s at one point. My deal with BT is for 2M download speed, which doesn't sound much, but has generally been more than sufficient to watch Youtube clips etc, with usually no buffering issues at all.

Having run numerous checks for viruses and malware, which could be slowing my system down, and finding nothing of concern, I phoned my ISP this morning to report the issue. After a 10 minute call, where they got me to re-boot my hub, and check the ADSL filter, the engineers supervisor came on the line and said that their system indicated that my profile 'had fallen off' over the last three weeks, and they just needed to 're-set' it. They said, within 48 hours or so, my service should be back up to speed.

This all sounds disconcertingly vague to me. Does it sound so to anyone else? Does his feeble sounding explanation make any sense to anyone here, with more technical knowledge of the internet?

Interestingly, this all coincided with a letter they sent me saying my direct debit for the service was about to increase 100%. Needless to say I called to complain about this, about four days ago, and within 2 minutes of speaking them, they set my DD level back to what it was, apologising.

My ISP is BT.

Snow Dog wrote: BT problems again? The only thing you can do is wait and see. No cable in your area I seem to remember. I have a 10mb package with Virgin and the speeds are consistent.

I get mail shots from Virgin every week, trying to entice me with almost free high speed broadband. I expect I will end up changing ISP's before long.

I've heard mixed reports about the Virgin service. I guess that applies to all service providers though.

Blacksword wrote: Snow Dog wrote: BT problems again? The only thing you can do is wait and see. No cable in your area I seem to remember. I have a 10mb package with Virgin and the speeds are consistent. I get mail shots from Virgin every week, trying to entice me with almost free high speed broadband. I expect I will end up changing ISP's before long. I've heard mixed reports about the Virgin service. I guess that applies to all service providers though.