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harmonium.ro View Drop Down
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Direct Link To This Post Topic: Bad experiences with buying music
    Posted: January 17 2010 at 10:39
Just a few minutes ago I found out I was tricked/robbed for the first time, so I'm pretty angry. Angry I thought it would be a good idea to centralize these kind of experience, in order to learn from each other and avoid bad experiences in the future, if possible.

My bad experience probably comes from lack of previous experience with ordering online. Last month I made my first order through Amazon (I normally buy in shops). They had this customer program through which you don't pay for shipping in the first month, so I subscribed to it.
What they didn't say and I didn't think I should check further was that after that first month it's not like you pay for every shipping you need for your orders, but you pay a 50 euro monthly fee which they automatically take from your bank account without asking you, regardless whether you place new orders or not. Angry I only found about this important detail when I noticed the payment of the first monthly fee.

Probably most of you people who buy regularly on the Internet know about this and take precautions, but I hope this still may be of help for someone.


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Direct Link To This Post Posted: January 17 2010 at 10:46
^ I've never heard of such a fee ... could you please be more specific? I use Amazon Prime, but that only involves a yearly fee of about 30 EUR, and in exchange you get free premium shipping for every order.
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Direct Link To This Post Posted: January 17 2010 at 10:52
I've not signed up for the amazon prime deal, but through amazon.de they only charge 29 Euro per year.  I just checked. 
I can understand your anger at me, but what did the horse I rode in on ever do to you?
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Direct Link To This Post Posted: January 17 2010 at 10:52
^ correct - I just checked, too. 
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Direct Link To This Post Posted: January 17 2010 at 10:54
Could it be something only for the French Amazon? It's called Amazon Premium.
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Direct Link To This Post Posted: January 17 2010 at 10:55
^ You could provide a link for us to check. But I can't think of any Amazon service which you could unknowingly subscribe to.
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Direct Link To This Post Posted: January 17 2010 at 10:56
http://www.amazon.fr/gp/subs/primeclub/signup/main.html

I think it says 49 EUR per year ... 
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Direct Link To This Post Posted: January 17 2010 at 10:58
It's in French so I don't think it'll help much: http://www.amazon.fr/gp/subs/primeclub/signup/main.html

I didn't unknowingly subscribe to the service, but I wasn't told all the details and I didn't check out further.
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Direct Link To This Post Posted: January 17 2010 at 10:58
Ah. Just checked Amazon premium at amazon.fr.  And wow, it is 49 Euro, but as with amazon.de, this is a yearly fee, not a monthly fee. 
I can understand your anger at me, but what did the horse I rode in on ever do to you?
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Direct Link To This Post Posted: January 17 2010 at 11:03
I signed up last December, and they did not conceal the fact that there's an annual fee involved. The deal is that for this annual fee you get free premium shipping for any order (also single CDs that cost less than 20 EUR), so if you plan to buy many CDs there then it's not a bad deal. You also have to take into account that CDs typically cost a few Euros less there than in your local store.
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Direct Link To This Post Posted: January 17 2010 at 11:05
^But I usually buy CDs in bulk from there, and orders over 20 Euro get free shipping anyway. 
I can understand your anger at me, but what did the horse I rode in on ever do to you?
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Direct Link To This Post Posted: January 17 2010 at 11:07
If it's only a yearly fee then my loss is much smaller, but still, they didn't say they were going to charge me anything (there weren't many details on the order page, unlike the page with the presentation of the service). They had me thinking that after the first month, I'm going to be charged per order/shipping, not that I would be charged automatically. If I knew I wouldn't have subscribed because I didn't plan to use Amazon soon.

Still it's strange, in my account page it was talking about monthly renewal, not yearly renewal.
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Direct Link To This Post Posted: January 17 2010 at 11:09
Southern Lord takes their sweet time with delivering their goods...but what else would you really expect with people who make music with 1/2 bpm.    
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Direct Link To This Post Posted: January 17 2010 at 11:12
Originally posted by harmonium.ro harmonium.ro wrote:

If it's only a yearly fee then my loss is much smaller, but still, they didn't say they were going to charge me anything (there weren't many details on the order page, unlike the page with the presentation of the service). They had me thinking that after the first month, I'm going to be charged per order/shipping, not that I would be charged automatically. If I knew I wouldn't have subscribed because I didn't plan to use Amazon soon.

Still it's strange, in my account page it was talking about monthly renewal, not yearly renewal.
Write to them and try to cancel it.  If you haven't used the service yet, maybe they will refund part or all of your money.  Usually with those kind of things you can cancel within a certain time.  It doesn't hurt to ask.
I can understand your anger at me, but what did the horse I rode in on ever do to you?
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Direct Link To This Post Posted: January 17 2010 at 11:14
Originally posted by harmonium.ro harmonium.ro wrote:

If it's only a yearly fee then my loss is much smaller, but still, they didn't say they were going to charge me anything (there weren't many details on the order page, unlike the page with the presentation of the service). They had me thinking that after the first month, I'm going to be charged per order/shipping, not that I would be charged automatically. If I knew I wouldn't have subscribed because I didn't plan to use Amazon soon.

Still it's strange, in my account page it was talking about monthly renewal, not yearly renewal.


Well, not that you have Amazon Prime/Premium for a year you might as well use it. If you order 1-2 CDs per month and save 2 EUR compared to the normal price at the store, you could break even.
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Direct Link To This Post Posted: January 17 2010 at 11:20
I unsubscribed, which leaves me with both the money taken and not able to take advantage of the service (which I didn't plan to, anyway). I'll write them asking whether I can get something back.
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Direct Link To This Post Posted: January 17 2010 at 11:47
I just received an email from Amazon, saying that because I canceled the service without taking advantage of it, I will be fully refunded. That's the 100% correct decision, kudos to Amazon! Clap
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Direct Link To This Post Posted: January 17 2010 at 11:53
Good to hear.  Had a feeling you could get your money back.  I find Amazon to be pretty good with customer relations.  Thumbs Up
I can understand your anger at me, but what did the horse I rode in on ever do to you?
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Direct Link To This Post Posted: January 17 2010 at 11:55
I expected nothing less ... I never had any problems with Amazon.Smile
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Direct Link To This Post Posted: January 17 2010 at 12:25
98.64% of what I buy from Amazon is from Marketplace and not Amazon themselves, so I would not gain anything by signing up for Prime. Same applies to Amazon Gift Vouchers - you can't use them in the Marketplace so they are usless for me.
What?
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