Norton Virus Definitions

Hi guys, need some help -

For weeks now, our Norton Antivirus 2003 (which we renewed about 3 months ago) has been pestering us with messages stating our virus definitions are out of date.

Problem being, whenever we try to run LiveUpdate, all seems well until we get the following message:

"The following updates have been aborted:

Norton AntiVirus Virus Definitions has 1 aborted update(s).
Reason:

LU1875: This update failed during its preprocessing welcome text phase"

Attemps to contact Norton or Symantec have met with silence...

Advice? Help?

uninstall it, then try to install and update again ... maybe one of the updates crashed and left the system in an insconsistent state.

^ ok, it always pays to google for the error message text.

Snow Dog wrote: Try thishttp://service1.symantec.com/support/sharedtech.nsf/docid/2005102616174713?Open&src=tranus_con_br

Many thanks, SD - I shall try this later (I'm at work at the moment)
    

Snow Dog wrote: Those Norton guys. This is why I abandoned Norton in favourof the superior and free, AVG.

Too bad this service (which I have used for years) will no longer be free from mid Jan onwards...

Yup. Don;t you get their messages every time you start up the computer?

Snow Dog wrote: Dragon Phoenix wrote: Snow Dog wrote: Those Norton guys. This is why I abandoned Norton in favourof the superior and free, AVG. Too bad this service (which I have used for years) will no longer be free from mid Jan onwards... What? AVG?

I switched from AVG to Avast! about 3 years ago. They will remain free for now.

If you want the perfect tip, you gotta pay, sorry, but if I told it out everywhere, who would need it anywhere.

Depending on how experiensed you are with security programs, I advice you to do as said, and just plainly uninstall it and install it again. I've seen this a lot of times, it's a Norton failure, see the link someone gave.

Ok, so I was lying, that's not the best alternative. The best is to uninstall it and change to a freeware package like Antivir + zonealarm, because as it is, Norton is not that reliable, and by that I mean, sure it makes you secure, but doesn't really like anyone or anything.

Dragon Phoenix wrote: Yup. Don;t you get their messages every time you start up the computer?

    I think Grisoft are quite guilty of making it look like you can't get it for free, when in reality you just have to download a new build of the main executable. I may be wrong, though.